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Terms & Conditions

These Terms and Conditions govern your use of the Sunflower VA Services, LLC website and the general information, resources, and services made available through it.

By accessing or using this website, you agree to these Terms and Conditions. If you do not agree with them, please discontinue your use of the website.

About Sunflower VA Services, LLC

Sunflower VA Services, LLC provides virtual assistant and administrative support services. Services may include document creation, data entry, proofreading, editing, email and calendar management, research, digital file organization, travel planning, and other agreed-upon administrative services.

Website Information

I make reasonable efforts to ensure the information on this website is accurate and current. However, website content may occasionally contain errors, omissions, or outdated information.

Information on this website is provided for general informational purposes and should not be considered legal, financial, tax, medical, or other professional advice.

Service Inquiries

Submitting a contact form, sending an email, or requesting information does not create a client relationship or guarantee availability.

A working relationship begins only after the scope of work, pricing, deadlines, responsibilities, and other applicable terms have been agreed upon.

Service Agreements

Clients may be required to review and sign a separate service agreement before work begins. When a separate service agreement applies, that agreement will control the client relationship and the services being provided.

Pricing and Sales Tax

Service prices are listed on the Services and Pricing page or provided directly in a proposal, invoice, or service agreement.

Applicable Great Bend sales tax may be added to taxable services. Rates may change when required by local or state law.

Payments

Payment requirements, deposits, retainers, due dates, and accepted payment methods will be explained in the applicable proposal, invoice, or service agreement.

Work may be paused or delayed when a required payment is late or has not been received.

Rush Requests

Rush services are subject to availability and may require an additional $100 rush fee. Accepting a rush request is at my discretion and may depend on the size, complexity, and deadline of the project.

Client Responsibilities

Clients are responsible for providing accurate information, clear instructions, necessary access, required materials, and timely feedback.

Delays in receiving information, approvals, account access, or feedback may affect the project timeline.

Third-Party Services

Some services may involve third-party platforms, software, websites, travel providers, booking systems, or other outside businesses.

Sunflower VA Services, LLC does not control third-party services and is not responsible for their availability, security, pricing, policies, errors, delays, cancellations, or performance.

Travel Planning

Travel planning services may include research, recommendations, itinerary support, and assistance with reservations.

Clients are responsible for reviewing all reservation details, travel documents, entry requirements, cancellation terms, insurance options, and final booking information.

I am not responsible for airline changes, cancellations, weather disruptions, provider errors, lost luggage, government restrictions, or other circumstances outside my control.

Intellectual Property

Unless otherwise stated, the written content, branding, page designs, graphics, service descriptions, and original materials displayed on this website belong to Sunflower VA Services, LLC.

Website content may not be copied, reproduced, republished, sold, or distributed without written permission, except where allowed by law.

Acceptable Use

You agree not to use this website to:

• Break any applicable law or regulation.
• Attempt to gain unauthorized access to the website.
• Upload or transmit viruses or harmful code.
• Collect information about other users improperly.
• Interfere with the operation or security of the website.
• Misrepresent your identity or relationship with another person or business.

No Guarantees

I strive to provide dependable, accurate, and professional service. However, I cannot guarantee a specific business, financial, organizational, travel, or personal outcome.

Limitation of Liability

To the fullest extent allowed by law, Sunflower VA Services, LLC will not be liable for indirect, incidental, special, or consequential damages resulting from the use of this website or reliance on its content.

Nothing in these terms excludes any right or responsibility that cannot legally be excluded.

Indemnification

You agree to hold Sunflower VA Services, LLC harmless from claims, losses, or expenses resulting from your misuse of the website, violation of these terms, or infringement of another party’s rights.

Changes to These Terms

I may revise these Terms and Conditions when my services, website, business practices, or legal requirements change. The effective date at the top of this section will be updated when changes are made.

Governing Law

These Terms and Conditions are governed by the laws of the State of Kansas, without regard to conflict-of-law rules.

Cookie Policy

This Cookie Policy explains what cookies are and how they may be used when you visit the Sunflower VA Services, LLC website.

What Are Cookies?

Cookies are small text files that a website may place on your device. They can help a website function correctly, remember preferences, understand website traffic, and improve the visitor experience.

How This Website May Use Cookies

This website may use cookies for purposes such as:

• Supporting basic website functions.
• Remembering visitor preferences.
• Understanding how visitors use the website.
• Improving website performance and usability.
• Supporting forms, scheduling tools, or embedded content.
• Protecting the website from spam or misuse.

Essential Cookies

Essential cookies help the website operate properly. Disabling these cookies may affect certain features or prevent parts of the website from working as intended.

Analytics Cookies

Analytics tools may collect general information about website visits, such as pages viewed, approximate location, device type, browser type, or time spent on the website.

This information helps me understand how the website is being used and where improvements may be helpful.

Third-Party Cookies

Third-party services embedded in or linked from this website may place their own cookies. These services may include scheduling platforms, payment processors, contact forms, video providers, maps, social media platforms, or website analytics tools.

Third-party cookies are governed by the privacy and cookie policies of those providers.

Managing Cookies

Most internet browsers allow you to review, block, or delete cookies through the browser settings.

Blocking cookies may affect website functionality or prevent certain features from working properly.

Cookie Policy Updates

This Cookie Policy may be updated when website tools, technology, or legal requirements change.

Accessibility Statement

Sunflower VA Services, LLC is committed to providing a website that is welcoming and accessible to as many people as possible.

My Commitment

I am working to make the website easier to use for visitors with different abilities, devices, technologies, and ways of accessing online information.

Accessibility efforts may include:

• Using clear headings and readable text.
• Providing meaningful link descriptions.
• Maintaining adequate color contrast.
• Adding alternative text to meaningful images.
• Supporting keyboard navigation where possible.
• Using responsive layouts for different screen sizes.
• Reviewing content for clarity and usability.

Ongoing Improvements

Website accessibility is an ongoing process. Technology, content, and accessibility recommendations continue to change, and I will make reasonable improvements as issues are identified.

Third-Party Content

Some website features may be provided by third-party platforms that I do not fully control. Although I try to choose reliable services, I cannot guarantee the accessibility of every third-party tool, link, form, or embedded feature.

Need Assistance?

If you experience difficulty accessing information or using a feature on this website, please contact me at sunflowervaservices@gmail.com.

When possible, please include the page you were visiting, the problem you experienced, and the type of device or assistive technology you were using. I will make a reasonable effort to provide the information in another format or address the issue.

Refund & Cancellation Policy

I understand that plans sometimes change. This policy explains how cancellations, rescheduling, refunds, and unused service time are generally handled.

Before Work Begins

A client may request cancellation before work begins. Refund eligibility will depend on whether any planning, preparation, research, account setup, scheduling, or other work has already been completed.

Any nonrefundable deposit, retainer, transaction fee, or administrative fee identified in a proposal, invoice, or service agreement will remain nonrefundable.

After Work Begins

Once work has begun, fees for completed work and time already reserved or used are not refundable.

If a project is canceled after work begins, the client is responsible for payment for all work completed through the cancellation date, including approved expenses.

Completed Services

Refunds are not provided for completed services or delivered work.

If you believe an error was made, please contact me promptly so I can review the concern and determine whether a reasonable correction is appropriate.

Monthly Packages and Reserved Hours

Monthly package fees reserve time on my schedule. Because that time may not be available to another client, monthly package payments are generally nonrefundable once the package period begins.

Unless otherwise stated in a service agreement, unused hours do not automatically roll over into a future month and are not redeemable for cash.

Rush Fees

Rush fees are nonrefundable after the rush request has been accepted and time has been reserved or work has begun.

Travel Arrangements

My travel-planning service fees are separate from fees charged by airlines, hotels, rental car companies, attractions, insurance providers, and other third parties.

Third-party cancellation, change, and refund rules are determined by those providers. I cannot guarantee that a travel provider will issue a refund or credit.

Client Delays

Projects may be delayed when the client does not provide required information, access, materials, feedback, or approval.

A delay caused by missing client information does not automatically qualify the project for a refund.

Rescheduling

Rescheduling requests will be considered based on availability. A new completion date is not guaranteed until it has been confirmed.

Cancellation by Sunflower VA Services, LLC

I may cancel or discontinue a project when necessary, including situations involving nonpayment, inappropriate conduct, unlawful requests, repeated communication issues, missing information, or a violation of the applicable service agreement.

If I cancel a project for reasons unrelated to client conduct or nonpayment, any prepaid amount for work not yet completed will be reviewed and handled fairly.

Requesting a Cancellation or Refund Review

Cancellation requests and refund concerns must be submitted in writing. Please explain the service involved, the reason for the request, and any relevant invoice or project details.